G&P Quality Management helps companies to optimize their business processes. The ultimate goal is to reduce waste and maximize profit. That is why we have developed a number of programs that improve the performance of your suppliers and reduce quality waste during the production process.
Every Quality Management System (QMS) is based on 2 main principles
The DMAIC model is a step-by-step plan to improve the quality of the results of business processes. DMAIC is an English term that stands for: Define, Measure, Analyze, Improve and Control. The twelve-step plan is subdivided into five overarching steps.
We describe the problem to be addressed and its value to the business.
Step 1. Project selection and scope
There are five tasks to finish to complete a successful first step. Identify the value-determining elements of the organization (1) and the opportunities and possibilities (2). Then examine the list of possibilities (3) and then define your projects (4). It is important that you then prioritize the list of projects (5).
Step 2. Definition of the Defect
What is the customer’s problem or aspiration? The Voice of the Customer must be translated into Critical to Quality (CTQ or the important measurable characteristics of a product or process, a kind of performance standard).
Here we define the defect and collect baseline information about the performance of the product or process. Set improvement goals and ensure a suitable measurement system.
Step 3. Determining and analyzing measurement system Y
Project Y is the CTQ expressed as a measurable output of the process. Project Y is always quantitative, measurable, unambiguous and directly linked to a process.
Step 4. Baseline performance
The current process performance has been determined based on the collected data. The Y can be expressed in temperature, time, speed or another unit.
Step 5. Target based on baseline performance
Based on this value that is linked to a process, an objective must be linked to it in order to strive for improvement.
Here we determine which parameters (inputs) have the most effect on the critical results (outputs).
Step 6. Possible causes of variation
Y does not always have the desired set value. We investigate why. This can occur due to variation or deviations.
Step 7. Determining the root causes
After determining the causes, we will try to identify the root causes. It is important that these root causes can be substantiated with data. This is not a process that you can go through by feeling.
Identify improvement opportunities and start testing.
Step 8. Determining optimal solution
The optimal solution is selected based on the predicted process performance, costs, implementation requirements and risks.
Step 9. Keys solutions
A pilot is being conducted to test the proposed solutions in practice. In this way you reduce the risk of failure and you obtain a more precise prediction of the (money) savings attributable from the project. This allows the Business Case to be further refined as a basis for the full implementation.
The last step is to implement the chosen solutions and ensure that they are secured in the process and the organization.
Step 10. Assurance and analysis measurement system
A control plan is drawn up with the process changes and the monitoring plan. It also includes responsibilities and times of controls and audits.
Step 11. Implementing and demonstrating the improvement
Ensure that your project management methodology includes: project definition, project organization, project planning, resource and budget requirements, risk management plan, communication plan, and training requirements.
Step 12. Project documentation and handover
After this, the project can be transferred to the line organization. Good project documentation provides a reference for current and future process owners.
The DMAIC model is based more on project-based thinking than the PDCA cycle. DMAIC analyzes the main points of a problem while PDCA focuses more on the overall problem.
Do you need help implementing DMAIC in your company? G&P Quality Management does not provide general workshops, but does provide on-site training and coaching tailored to your needs. Whether you require full support or need specific training, you can rely on our experienced staff.
Does your company have a product line that sometimes stops working, issues with the quality of suppliers or staff that could work more efficiently?
Our expert will be happy to visit you for an initial analysis of the business processes. Concrete proposals are made for improvement. Also for coaching and/or training of your staff you can book a admittance meeting. During such a conversation, we listen and take a first look at where the improvement points are within your company.